Policies

Returns & Refunds

Last updated: 30 October 2026

If something isn't right for your home, you can send it back. This page explains how. Nothing in it limits your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.

StyledWith is a trading name of Bay38 Limited (company no. 17218099, VAT no. GB 522 3062 36).

Changed your mind

You can cancel your order for any reason within 14 days of the day it's delivered. This is your cancellation right under the Consumer Contracts Regulations 2013.

  • Tell us within 14 days of delivery (see "How to start a return" below).
  • Send the item back within 14 days of telling us.
  • Return it unused, in its original packaging where you can. You're welcome to look at an item as you would in a shop, but if it's been used or damaged we may take that loss in value off your refund.
  • Return postage for a change-of-mind return is yours to pay.

Made-to-order or personalised items

If we make or personalise something to your own specification, it can't be returned just because you've changed your mind. The law exempts these items from the 14-day cancellation right. Please check your details carefully before you order. They're still fully covered if they're faulty or not as described.

Faulty, damaged or wrong items

If anything arrives faulty, damaged or isn't what you ordered, tell us and we'll put it right. Return postage is on us.

Under the Consumer Rights Act 2015, if you tell us within 30 days of delivery you're entitled to a full refund. After 30 days we'll repair or replace it, and refund you if we can't.

Refunds

  • We refund within 14 days of getting the item back, or of you showing us proof you've sent it, whichever is sooner.
  • The money goes back to your original payment method.
  • If you return a whole order, we also refund the standard delivery charge you paid.

How to start a return

  • Email hello@styledwith.co.uk or call 01543 769999 with your order number and what you'd like to return.
  • We'll reply within one working day to confirm the return.
  • Send the goods to: StyledWith Returns, 38 Hall Lane, Walsall Wood, Walsall WS9 9AS. Please include your order number.

We recommend a tracked service, as the parcel is your responsibility until it reaches us.